Iowa Security Guard Board Practice Exam 2025 - Free Iowa Security Guard Board Practice Questions and Study Guide

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How should a security guard handle difficult individuals?

Confront them aggressively to establish authority

Remain calm and use de-escalation techniques

Remaining calm and using de-escalation techniques is essential for security guards when handling difficult individuals. This approach helps to prevent situations from escalating into violence or confrontation. De-escalation techniques can include speaking in a calm and non-threatening tone, actively listening to the individual's concerns, and using body language that conveys openness and reassurance.

By maintaining composure, a security guard shows authority without resorting to aggression, which can provoke further hostility. This method emphasizes communication and problem-solving rather than force, contributing to a safer environment for both the security guard and the individual involved. It allows for the possibility of resolving the situation amicably, thereby promoting safety and security for everyone present.

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Ignore them to avoid conflict

Physically restrain them immediately

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